Product and system support
Troubleshooting on site

Your Benefits

  • Fast and effective troubleshooting: from a worldwide service network
  • Simple action planning: availability by phone, e-mail or fax
  • High-quality service: experienced SICK engineers
  • Preventative measures: recommendations for avoiding future failures


When a failure occurs, increased downtime often results in lost productivity. SICK provides quick and easy help due to its worldwide service network. SICk service technicians are on-site within a short period of time to quickly and reliably correct the problem and minimize downtime. SICK provides customers with detailed service reports and advice about how to prevent future failures.

At a glance
  • Error analysis and rectification of failures on site
  • Repair or replacement of defective components by experienced engineers
  • Documentation about the failure and description of the repair (service report)
  • Recommendations for avoiding failures


Phone-in Technical Support and Customer Care

8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.

For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.