Product and system support
SICK Support Portal

Your Benefits

  • Save time in your daily work with fast troubleshooting
  • Get connected to experienced product specialists via your local site
  • Be informed and stay up to date with the latest product releases
  • Take part in discussions and share your user experience with others
  • Optimize your use of SICK products


SICK provides online support via the SICK Support Portal at Experienced specialists around the world are connected to the SICK Support Portal and answer questions about the products. It is easy to raise a support ticket and to send messages to the SICK support staff. The SICK Support Portal also contains the latest information about product releases, and offers a user forum for sharing product experience.

At a glance
  • Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
  • Easy access to customer service online
  • Premium support for members of the SICK AppSpace Developers Club
  • User forum for sharing experiences
  • The latest technical information and application notes


Phone-in Technical Support and Customer Care

8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.

For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.

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