SICK provides online support via the SICK Support Portal at www.sick.com/SupportPortal. Experienced specialists around the world are connected to the SICK Support Portal and answer questions about the products. It is easy to raise a support ticket and to send messages to the SICK support staff. The SICK Support Portal also contains the latest information about product releases, and offers a user forum for sharing product experience.
At a glance
Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
Easy access to customer service online
Premium support for members of the SICK AppSpace Developers Club
User forum for sharing experiences
The latest technical information and application notes
Phone-in Technical Support and Customer Care
8 a.m. – 5 p.m. Central Time, call 1-800-325-7425 and follow the prompts.
For emergency and critical care calls outside of normal business hours (5 p.m. – 8 a.m. Central Time), call 1-800-325-7425 and follow the prompts. You will be connected to a call center where your information will be forwarded to the appropriate department for follow up on a next available basis.