Product and system support

With product and system support from SICK LifeTime Services, your machinery and system will always be ready for operation. SICK provides support for product selection, commissioning and troubleshooting. Experienced experts are available around the world – by phone, remotely, or directly on-site. Faults can be rectified quickly thanks to repairs and rapid provision of exchange units. Customized service offerings maximize availability.

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  • Available for identification solutions, vision, distance sensors, detection and ranging solutions, integration products, localization solutions and system solutions
  • Easy access to customer service online
  • Premium support for members of the SICK AppSpace Developers Club
  • User forum for sharing experiences
  • The latest technical information and application notes
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  • Free telephone support during business hours
  • Contact person with technical expertise
  • Accessible worldwide
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  • Extension of the warranty to a total period of up to five years
  • Services correspond to the scope of the manufacturer warranty
  • Calculable lump sum when purchasing the product
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  • Qualified SICK service technicians provide support while customer systems are in the start-up phase
  • Changes to customer requirements can be implemented with ease
  • Effective cooperation between SICK, system integrator, and customer
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  • Error analysis and rectification of failures on site
  • Repair or replacement of defective components by experienced engineers
  • Documentation about the failure and description of the repair (service report)
  • Recommendations for avoiding failures
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  • Advance delivery of exchange units
  • Detailed investigation of failure causes and advice about preventative measures (optional)
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  • Set-up of previously defined functions
  • Mechanical fine adjustment of the alignment
  • Configuration of application-specific parameters
  • Final function check, archiving of the parameters and handover to the employees
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  • Correct assembly and professional installation in line with the manufacturer's specifications
  • Correct preparation of the electrical connections and the wiring
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  • Check of the scan data provided for map generation
  • Processing of data sets for optimal reference map generation
  • Offline thorough check of reference map
  • Provision and archiving of reference map
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Result 1 - 9 out of 9